Privacy Policy

1. Introduction

IGO Consultancy Services Inc. ("we," "us," or "our"), operating under the trade name IGO Accounting Services, is committed to protecting the privacy of individuals who visit our website at https://igoaccounting.ph ("the Website"), use our services, or otherwise interact with us.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights you have under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations.

By using our Website or services, you confirm that you have read, understood, and agreed to the practices described in this Privacy Policy.

2. Personal Information We Collect

2.1 Information You Provide Directly

• Full name
• Email address
• Mobile or telephone number
• Company name
• Industry or business stage
• The accounting, tax, or compliance service you are inquiring about
• Any message, comment, or attachment you submit through our forms
• Passkey credentials when accessing gated VIP resources

2.2 Information Collected Automatically

• Browser type and version
• Device type and operating system
• Referring URL and pages visited on our Website
• Approximate geographic location based on IP address (city/region level)
• Date, time, and duration of your visit

We may use cookies and similar technologies to improve your experience. You can disable cookies through your browser settings, although some features of the Website may not function properly as a result.

2.3 Information from Third Parties

If you contact us through a referral or social media platform, we may receive limited information from that platform consistent with your settings on it.

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your inquiries and provide proposals or quotations
• To deliver requested resources, including downloadable guides and gated VIP content
• To onboard and provide accounting, tax, audit, payroll, business registration, and compliance services
• To communicate updates, schedule consultations, and provide customer support
• To improve our Website, services, and user experience
• To comply with legal, tax, regulatory, and accounting standards in the Philippines
• To detect, prevent, and address fraud, abuse, security, or technical issues

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds under the Data Privacy Act of 2012:

• Your consent, freely given when you submit a form, request a download, or contact us
• The performance of a contract or to take steps prior to entering into one
• Compliance with our legal obligations under Philippine law
• Legitimate interests pursued by us, balanced against your rights and freedoms

5. Sharing and Disclosure

5.1 Service Providers

We use trusted third-party service providers to operate our Website and deliver services. These providers process data on our behalf under contractual confidentiality obligations:

• Vercel Inc. (United States) — website hosting and content delivery
• Resend, Inc. (United States) — transactional email delivery, including form notifications
• Google LLC (United States) — Google Sheets API for storing form submissions and Google Workspace for our business email
• dotPH Domains, Inc. (Philippines) — domain registration and DNS

5.2 Professional and Legal Disclosure

We may disclose your information when required to do so by law, court order, or regulatory authority, including the Bureau of Internal Revenue, the Securities and Exchange Commission, or the National Privacy Commission. We may also share information with our external auditors, lawyers, or other professional advisers under confidentiality obligations.

5.3 Business Transfers

If we undergo a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred to the successor entity, subject to the same privacy commitments.

6. Cross-Border Data Transfers

Some of our service providers (Vercel, Resend, Google) are located outside the Philippines, primarily in the United States. When we transfer personal information internationally, we ensure that adequate safeguards are in place, including contractual commitments by these providers to maintain protections consistent with the Data Privacy Act of 2012 and recognized international standards.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, tax, or reporting obligations. Specifically:

• Form submissions and inquiry records: up to 5 years from the last interaction, in line with BIR record-keeping requirements
• Active client records: throughout our engagement and for at least 10 years thereafter, as required by tax and accounting regulations
• Marketing and lead magnet records: until you withdraw consent or for up to 3 years of inactivity, whichever is sooner

After the applicable retention period, your information will be securely deleted, anonymized, or archived in accordance with applicable law.

8. Security

We take reasonable organizational, physical, and technical measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• HTTPS/TLS encryption for all data transmitted between your browser and our Website
• Encrypted storage of credentials and access tokens
• Restricted access for authorized personnel only, on a need-to-know basis
• Regular review of our security practices, vendors, and processes

No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights:

• The right to be informed about how your personal information is collected and processed
• The right to access the information we hold about you
• The right to object to the processing of your personal information for marketing purposes
• The right to erasure or blocking, where lawful and applicable
• The right to rectify inaccurate or incomplete information
• The right to data portability, where technically feasible
• The right to file a complaint with the National Privacy Commission
• The right to be indemnified for damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal information

To exercise any of these rights, please contact us using the details in Section 11 below. We will respond within a reasonable period, typically within fifteen (15) working days.

10. Children's Privacy

Our services are intended for individuals who are at least 18 years of age and have the legal capacity to enter into contracts. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us so we can delete it.

11. Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or want to file a privacy concern, please contact us:

12. Complaints to the National Privacy Commission

If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.